RETURN POLICY

We want you to be satisfied with your Alter Ego purchase. You may return your order for a 100% money-back guarantee within 30 days of receiving your order. Accepted returns will be refunded the price of the item and any applicable taxes.
Returns Address:

Alter Ego Returns
3422 Business Center Dr STE 106 #1
Pearland, TX 77584

Please use the cheapest, traceable shipping method and keep the tracking number for your records. You may provide us with the return tracking information once it becomes available.

Please allow 7-10 business days for your refund to be issued after the shipment reaches us.

SHIPPING POLICIES

Order processing:
shopalterego.com is closed on weekends and major holidays. Orders received on Friday, Saturday, and Sunday will begin processing the following Monday.
Countries we ship to:

Alter Ego ships worldwide with only a few exceptions!

Currently, we cannot ship to the following countries: Balkans, Belarus, Burma, Cote d'Ivoire, Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

Shipping times:

Shipping times vary depending on your location and the shipping option selected at checkout. Orders typically take between 1-5 days to process before they are shipped out to you. Once your order is shipped out, we’ll email you the tracking number and shipping confirmation.

Domestic Shipping
Standard Shipping - 3-8 business days

International Shipping
Standard International - 7-21 business days.

*Please note: The prices on this website do not include international duties, taxes, or other customs charges that you may incur when it arrives at your destination. To find out more about your applicable taxes and duties, please contact your customs agency officials. Alter Ego does not cover any of these separate charges, which vary according to the country.

Free Shipping (for orders $30 USD or over!)
Standard Domestic Shipping 3-8 business days

*This offer is only valid for shipping within the domestic United States. Subtotal must be $30 to qualify for free standard domestic shipping.