We want you to be satisfied with your Alter Ego purchase. You may return your order for a 100% money-back guarantee within 30 days of receiving your order. Accepted returns will be refunded the price of the item and any applicable taxes.
Returns Address:
Alter Ego Returns
3422 Business Center Dr STE 106 #1
Pearland, TX 77584

Please use the cheapest, traceable shipping method and keep the tracking number for your records. You may provide us with the return tracking information once it becomes available.

Please allow 7-10 business days for your refund to be issued after the shipment reaches us.


Order processing: is closed on weekends and major holidays. Orders received on Friday, Saturday, and Sunday will begin processing the following Monday.
Domestic shipping policies:
Please allow 3 to 7 business days for your order to arrive. Orders placed Monday through Friday prior to 11AM PST will ship same day. Orders placed after 11AM PST will be shipped the following business day. Orders placed on weekends or major holidays will be shipped the next business day.
International shipping policies:
Alter Ego does not currently ship to international addresses.