FAQS

Alter Ego ships worldwide with only a few exceptions!

Currently, we cannot ship to the following countries: Balkans, Belarus, Burma, Cote d'Ivoire, Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

Shipping times vary depending on your location and the shipping option selected at checkout. Orders typically take between 1-5 days to process before they are shipped out to you. Once your order is shipped out, we’ll email you the tracking number and shipping confirmation.

Domestic Shipping
Standard Shipping - 3-8 business days

International Shipping
Standard International - 7-21 business days.

*Please note: The prices on this website do not include international duties, taxes, or other customs charges that you may incur when it arrives at your destination. To find out more about your applicable taxes and duties, please contact your customs agency officials. Alter Ego does not cover any of these separate charges, which vary according to the country.

Free Shipping (for orders $30 USD or over!)

Standard Domestic Shipping 3-8 business days

*This offer is only valid for shipping within the domestic United States. Subtotal must be $30 to qualify for free standard domestic shipping.

UPS is currently facing shipping delays due to COVID-19. Many of our packages that are picked up are not scanned into their system properly. On the package status, “label created” shows up for a prolonged period of time - but don’t worry! The package is actually on its way to you.

We apologize on their behalf for this frustrating delay. We understand you want your package as soon as possible, whether it be for a special event or to add to your collection of favorites. This delay is unfortunately out of our hands.

Alter Ego is working closely with these shipping partners to find the best solution for you, but it is an issue that all brands are currently experiencing.

To keep up to date with your package, be sure to monitor the tracking link, which is sent to you in your “shipping confirmation” email notification. If you don’t see updates on this link, contact hello@shopalterego.com so we can help you further.

We appreciate you, and thank you for your patience during these challenging times.

We ship out of Southern California.

Contact customer service at hello@shopalterego.com.

Contact customer service immediately at hello@shopalterego.com. Note that once an order has begun processing, we are unable to make any changes to it. Please review your order carefully before placing it.

Contact customer service immediately at hello@shopalterego.com. Note that we ship orders as quickly as possible and cannot guarantee cancellation.

We want you to be satisfied with your Alter Ego purchase. You may return your order for a 100% money-back guarantee within 30 days.

We do not accept exchanges, but you may return your order for a 100% money-back guarantee within 30 days.

We do not have specific restock dates for products. Sign up for our e-mail newsletter to be the first to be notified!

Alter Ego is certified by PETA as a cruelty-free brand. We are committed to producing cruelty-free makeup, and do not test any of our products on animals.

Please click on the tracking link provided in your shipping confirmation email.

Check your spam or junk folder. If you still cannot find your tracking email, please contact customer service at hello@shopalterego.com.

Sometimes the carrier marks packages as delivered before they actually deliver it. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order in a couple days, please let us know. If you have any further issues, please contact customer service at hello@shopalterego.com.